Last Update July 25, 2022

9.1 Users may apply for goods return and refund under certain conditions for the following items.

i) Product description does not match;

ii) the wrong goods;

iii) Parts or missing products (PART RECEIPT OF ORDER);

iv) defective products.

At our discretion, a refund may be issued without requiring a return. In this situation, Tetezzo does not require the item to be returned.

9.2 Without limiting the generality of the foregoing, Tetezzo does not accept returns for the following items:

i) products not purchased from Tetezzo (order serial numbers does not match);

ii) products that exceed the expiry date (exceed warranty period);

iii) unauthorized repair, misuse, collision, negligence, abuse, into the liquid, accident, alteration, product quality problems caused by improper installation, or torn, altered labels of machine serial number or anti-counterfeiting mark;

iv) the warranty card does not match the product and was altered;

v) underwear, adult product, or anything similar products;

vi) global order for non-defective products or right product;

vii) items missing the accessories or without free gift;

We reserve the right to change the return policy at any time, so please re-visit this page frequently.

Changes to this return policy are effective as of the stated “Last Update” and your continued use of the Site on or after the Last Update date will constitute acceptance of, and agreement to be bound by, those changes.